CoreASSIST
The Digital Assistant to support you and your organization with population engagement and management.
Meet CoreASSIST. The Digital Assistant to support you and your organization with population engagement and management. This AI-powered, automated platform can be customized to meet the needs of your organization with program integrations and information for your specific use cases. Powered by emids, it can function as your organizational resource center and help desk support on your platform in as little as one week.
CoreASSIST
Your Digital Assistant Platform
CoreASSIST is a 24/7 resource for health IT alignment across payer, provider and health technology organizations.
Single Interface
Gives you control over information being shared with your population.
HIPAA Compliant
Integrates data from reliable and verified resources.
Secure
Lives on an SSL-enabled website.
24/7 Solution
Has an SLA with 99.9% availability.
Fast Implementation
Functions on your designated platform in one week.
Use Cases
Employee Engagement Resource Center
CoreASSIST interfaces with your organization’s and industry-identified resources. It engages your employees with individualized employer- to-employee communication channels and alerts on topics such as travel policies, health plan coverage and more.
Help Desk Support
CoreASSIST serves as a 24/7 on-demand resource for your populations and responds to their ever-changing questions by ingesting organization-specific information. The interface uses simple language to interact and provides appropriate responses to support representatives, arming them with quick data as they communicate with your members or patients.
User Experience Efficiency
CoreASSIST can improve user experience and efficiency for system users by emulating intelligent search. It has the ability to run assessments or conduct triage by providing content in multiple formats. This flexible platform has the ability to work on a web platform or integrate with core administration systems and collaboration tools.
CoreASSIST
Features
Conversational Assistant
Conducts a self-introduction, greeting & identifies users
Self-Learning
Learns through built-in AI capabilities
NLP Features
Alerts users, understands language and answers all queries through NLP features
Share Assets
Answers questions, shares links to documents, webpages and videos
Integration and Automation
Logs tickets, integrates with internal systems (LMS, CMS, HRP, etc.) and allocates a real agent
Reporting
Generates reports via a dashboard to create insights & trends
Enhance Your Customer Experience in One Week
Contact us to learn how you can begin to leverage CoreASSIST on your platform in as little as one week.